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NPS (순추천고객지수)

전략대장 이팀장 2008. 11. 10. 08:31

NPS(순추천고객지수).ppt

1. The Ultimate Question
2. Customer Satisfaction
3. Net Promoter Score
4. How to Calculate NPS
5. NPS Best Practice
6. Conclusion
7. 강원랜드와 NPS